At Pragmatic, we take your privacy seriously. This policy explains what personal information we collect when you use our platform, why we collect it, how it is stored and who — if anyone — it is shared with. Read through carefully so you know exactly where you stand.
Effective date: January 2026. This Privacy Policy may be updated periodically to reflect changes in how we operate or in applicable data protection practices. When we make material changes, we will notify registered players. Continued use of the platform after updates means you accept the revised policy.
What This Policy Covers
Privacy is not just a policy document — it is built into how Pragmatic operates every day
All personal information and payment details stored on the Pragmatic platform are encrypted using industry-standard protocols. Your data at rest is protected from unauthorised access at all times.
Pragmatic does not sell, rent or trade your personal information to third-party marketers. Your data is used only for the purposes described in this policy — full stop.
Payment information processed through JazzCash, Easypaisa, Raast and bank transfers is handled through secure channels. Full card and account details are never stored directly on our servers.
We only collect the information we genuinely need to operate your account, verify your identity and process transactions. We do not collect data just because we can.
Promotional emails and notifications are optional. You can update your communication preferences in your account settings at any time or request to be removed from all marketing communications.
This policy is written in plain language so you actually understand it — not hidden behind legal jargon. If you have questions about anything here, our support team will give you a straight answer.
Pragmatic operates the online gaming platform available at pragmatic.vu. This platform offers sports betting — with a particular focus on cricket, Pakistan Super League (PSL) and T20 international events — alongside live casino, slots, and bingo, all designed specifically for players in Pakistan.
When you register an account, place a bet, make a deposit or contact our support team, you share information with us. This Privacy Policy explains how that information is handled from the moment it is collected through to its eventual deletion.
By using the Pragmatic platform, you acknowledge that you have read and understood this Privacy Policy. If you are not comfortable with how we handle your data as described here, please do not use the platform.
We collect information in three main ways: directly from you when you register or interact with the platform, automatically as you use the site or app, and in some cases from third-party verification services.
| Category | Examples | When Collected |
|---|---|---|
| Identity Information | Full name, date of birth, CNIC number | During registration and KYC verification |
| Contact Details | Email address, mobile number | During registration and account updates |
| Financial Information | JazzCash/Easypaisa account references, bank details for withdrawals | During deposit and withdrawal requests |
| Device & Technical Data | IP address, device type, browser, OS | Automatically on every visit |
| Gaming Activity | Bets placed, games played, session duration | Automatically during platform use |
| Communications | Support chat transcripts, emails sent to us | When you contact our support team |
We do not collect sensitive personal data such as medical records, political opinions or biometric data beyond what is necessary for identity verification as required by our anti-fraud obligations.
The information we collect is used for specific, legitimate purposes. We do not use your data for anything beyond what is described below:
We process your personal data on the basis of contractual necessity (to run your account), legitimate interests (fraud prevention and platform security) and your consent (for optional marketing communications).
When you make a deposit or request a withdrawal on Pragmatic, financial data is involved. We handle this with particular care. All transactions are processed in PKR through secure payment integrations with providers including JazzCash, Easypaisa, Raast and local bank transfer networks.
Pragmatic does not store full payment account credentials on its own servers. When you link a JazzCash or Easypaisa number for withdrawals, only a reference identifier is retained — not your full account access details. Bank account information provided for IBFT withdrawals is stored in encrypted form and used solely for processing your withdrawal requests.
All deposits and withdrawals must be made from and to payment accounts registered in your own name. Any attempt to use third-party payment accounts may result in your transaction being held for review and your account being suspended pending investigation.
Transaction records — amounts, dates, payment methods — are retained as part of your account history and our financial records. This data helps resolve disputes, process refunds where applicable and maintain accurate account statements for your reference.
When you visit pragmatic.vu or use the Pragmatic app, certain data is collected automatically through cookies and similar tracking technologies. Cookies are small text files stored on your device that help us recognise you, remember your preferences and understand how you navigate the platform.
We use the following types of cookies:
You can manage cookie preferences through your browser settings. Blocking certain cookies may affect your experience — for example, disabling functional cookies means the platform will not remember your preferences between sessions. Essential cookies cannot be disabled without preventing the platform from working correctly.
Pragmatic does not sell your personal data to anyone. However, to operate the platform effectively, we do share certain information with trusted third-party service providers who assist us in delivering our services. All third parties we work with are required to handle your data securely and only for the purposes we specify.
Categories of third parties who may receive limited personal data include:
Your contact details and personal information are never sold or passed to external marketers. Any promotional communications you receive will only ever come directly from Pragmatic.
We retain your personal data only for as long as it is necessary for the purposes set out in this policy. The retention period varies depending on the type of data:
When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
Pragmatic implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include encrypted data transmission (HTTPS), encrypted data storage, access controls that limit which staff can view personal data, and regular security reviews of our systems.
However, no system is completely immune to risk. Your cooperation in maintaining your own account security is important. Specifically:
Pragmatic is not liable for losses resulting from your failure to keep login credentials secure. If we have reasonable grounds to suspect that an account has been compromised, we may temporarily suspend it while the matter is investigated — this is done to protect your funds and data.
As a Pragmatic player, you have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team with your account details and a clear description of your request.
Request a copy of the personal data we hold about you in a readable format.
Ask us to correct any inaccurate or incomplete information on your account.
Request deletion of your personal data, subject to legal retention obligations.
Ask us to limit how we process your data in certain circumstances.
Request your data in a structured, machine-readable format where applicable.
Object to processing of your data for marketing purposes at any time.
We will respond to data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request to ensure we are speaking with the genuine account holder.
The Pragmatic platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered an account or provided personal information on the platform, please contact our support team immediately so we can take appropriate action, including closing the account and deleting the data.
If you are a parent or guardian and share a device with a minor, we strongly recommend using appropriate parental controls to prevent access to the Pragmatic platform. Our responsible gaming tools can also assist with managing access — see our Responsible Gaming page for details.
This Privacy Policy reflects how Pragmatic currently handles player data. As our platform evolves and as best practices in data protection develop, we will update this policy accordingly. When changes are made that materially affect your rights or how your data is used, you will be notified via the email address registered to your account or through a notice displayed when you next log in.
The effective date at the top of this policy indicates when the current version came into force. We recommend bookmarking this page and reviewing it periodically, particularly after receiving any update notifications from us.
If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your information is being handled, please reach out to the Pragmatic support team. Our team is available around the clock to assist you.
You can contact us via the live chat feature available on the platform, or by emailing us at support@pragmatic.vu. Please include your registered account email and a brief description of your query so we can assist you as quickly as possible.
For general account questions not related to privacy, visit our FAQ page — it covers the most common topics including deposits, withdrawals, bonuses and account verification.
Now that you know how we handle your information, take the next step. Register a Pragmatic account, deposit in PKR via JazzCash or Easypaisa and enjoy cricket betting, live casino, slots and bingo — with full confidence in your privacy.